Mitel-Aastra User Guides

The following instructions are for an Aastra 6731i or Aastra 6757 phone with Comtel VoIP.

Making a Call using Comtel VoIP
To call another user on the system:

  • Lift handset or use the speakerphone mode
  • Dial the 3-digit extension number. To end call, hang up or press goodbye

To make an outside call:

  • Lift handset or use the speakerphone mode
  • Dial 9 plus the telephone number. To end call, hang up or press goodbye.

Back to top

Voice Announce to a Phone

  • Lift handset and press the Intercom (ICM) button
  • Dial the 3-digit extension
  • The phone will beep and you can talk over the phones speaker

Receiving a call:

  • To answer a call ringing on your phone, lift handset or press SPKR key

Call Pickup:

  • To answer a call which is ringing on another station, lift your handset and press the dial directed pickup Code ** and the extension to the inbound caller
  • To answer a ringing call at any station, lift your handset and dial *8#

Back to top

Call HOLD and Call PARK
To place a call into PARK:

  • While on call, press the PARK button
  • Note which zone lights and hang up
  • To answer, go to any phone and press the lit “Park Zone Button,” i.e.: 71, 72, etc.

To place a call on HOLD:

  • Press the HOLD key
  • To retrieve a call placed on hold, lift handset and press flashing line key

Back to top

 

Transfer a Call
To transfer a call to an internal number:

  • While on call – press TRANSFER key
  • Dial extension number
  • When extension answers, you may announce the call or simply hang up to complete the transfer
  • To reconnect to the original party without complete the transfer, press the CANCEL key on the screen

Transfer to Voicemail:

  • While on a call, press TRANSFER key
  • Dial * and the extension number and hangup

Back to top
Last Number Redial

  • Press REDIAL key
  • Select number using Up/Down keys and press REDIAL again

Back to top


Conference Call using Comtel VoIP
To make a three party conference call:

  • Call first party
  • Press CONF key and dial next party
  • Press CONF key to connect all parties

To reconnect to the original party if third party is busy or does not answer:

  • Press the Flashing line key

Back to top


Using Voice Mail with Comtel VoIP
To access your mailbox:

  • Press the VOICE MAIL key
  • Enter the password

Voicemail Main Menu
The main menu will be the first menu that you are presented with once you have logged in.

  • “1” – Listen to messages in the currently selected folder
  • “2” – Change folders
  • “3” – Advanced options
  • “0” – Mailbox options
  • “*” – Repeat the menu options
  • “#” – Exit from the voice mail system

Advanced Options in the Main Menu:

  • “5” – Leave a message for another user on the system
  • “*” – Return to the main menu

Mailbox Options in the Main Menu:

  • “1” – Record your unavailable message
  • “2” – Record your busy message
  • “3” – Record your name
  • “4” – Record your temporary greeting
  • “5” – Change your password

During Message Playback:

  • “*” – Rewind the message by 3 seconds
  • “#” – Fast-forward the message by 3 seconds
  • “0” – Pause the message playback. Press any other button to resume playback

Advanced Options after listening to a Message:

  • “1” – Record a message and send it directly to the mailbox of the person that sent you the current message
  • “2” – Call the person that left the message back
  • “3” – Play the message
  • “5” Leave a message for another user on the system
  • “*” – Return to the main menu

Back to top

Call us today at (716) 874-5500 to learn more about Comtel VoIP.