Choosing the right VoIP System and Provider can be a daunting task. So many systems, so many providers.  How does one go about it? In our paper we discuss making your decision an analysis of several component areas.

The majority of new business telephone systems being implemented in the US today are VoIP. Industry estimates have growth in cloud VoIP so high that as much as 40% of the total PBX system market uses VoIP technology.  The reasons are relatively straightforward for many people: VoIP is easy, it deploys quickly, and one can leverage a chunk of new subscription costs with removal of traditional phone lines, among other keys.

With a global pandemic, businesses are rightly concerned with being prepared, being mobile, being able to work from home as required.

We have been engaged in the business of phone systems for nearly three decades. We have seen the shifts in service strategy, buyers’ evolving communications requirements, and the explosion of mobile technology – all contributing to the growth of VoIP.

Still, with many of these changes occurring at lightning speed, choosing the right VoIP System and Provider is not necessarily a simple decision. Business owners and managers are not the same. Businesses have different needs and motivators, different values, different market approaches, different management and support, and their reliance on voice communications can vary greatly.

Where is it? Yes, it’s “in the cloud”, but where exactly? Is the core equipment in Seattle, or in a location that is nearby? This can be important from a serviceability view, as well as for managing call traffic. You might not want local calls for a pizza to travel 2,000 miles and back again. Here, we take a look at many of the criteria used by customers each day in their quest for the ideal communications partner for their organization.  Your business may find decisions like this relatively simple. And some may think that most VoIP providers are pretty much the same. We urge you to exercise and challenge the vendor public so that you find the right VoIP system for you.

What type of architecture is used? Will your system be in a shared/multi-tenant array, or will you be lucky enough to have your own “virtual” PBX? The former is less ideal as your system and all others you share space with get updated with fixes, updates at the same time (whether you want it or not). They are pretty secure, but in the latter case, having your own system is both more secure, and not subject to mass service updates. The single environment tends to cost a bit more, but may be worth it.

Read the entire paper here: