HOSTED VOIP TOOLS FOR YOUR CONTACT CENTER AND GENERAL BUSINESS
Businesses strive to improve every day, and real time tools can be a significant means to enhancing communications with customers.
Our Real Time Dashboard provides supervisors with instantaneous metrics about their communication facilities and offers call center agents immediate feedback. Unique dashboard views can be configured for each user. Widgets can be added, removed, resized and positioned as desired by each dashboard user.
The Realtime Dashboard will provide a unique window on the entire enterprise – building by building, brand by brand, or as a whole. Managing high volumes of calls per day calls for a solution capable of maximizing the data available for effective oversight and decision making.
Consolidate communication metrics from agents located within one building or many, from teleworkers, or even a user logged in via Smart App. Generate meaningful historical reports to analyze for patterns, trends, KPIs and overall workforce management. The activity is diced and presented in custom dashboards, reports or you may trigger specific actionable events.
Click below for a brief overview: