Important News for Toshiba Customers

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October 2018

Dear Comtel Clients,

We have some important news for Toshiba Customers. It has been about 16 months since Toshiba announced that it was leaving the telecommunications business. Shortly after this announcement, Mitel acquired Toshiba and worked to keep ongoing support, product manufacturing in line with customer expectations.

As with any aging products, particularly those technology related, changes are inevitable. Mitel has released updated information in the past week discussing the future of the Toshiba line of systems and other products, including “End of Sale” and “End of Support” announcements.  Please review the information below for specifics on affected products. We encourage you to contact Comtel’s office to review your system, potential impacts, and options available.will not be available to Comtel for client installations after October 31, 2018. If you are considering a Toshiba system, you will want to purchase prior to this date.

END OF SALE NEW SYSTEMS CIX, IPEDGE, APP SERVER 10/31/2018
END OF SALE ADDONS CIX, IPEDGE, APP SERVER 10/31/2019
END OF TECHNICAL SUPPORT 10/31/2021

 

The end of sale on Add-ons will occur one year later (10/31/19), meaning you are eligible to buy cards, devices, and other components until this date. Bear in mind that we will continue to be able to source most items on the “used” market beyond this date.

While it is anticipated that hardware items (like phones, cards, cabinets) will be available via aftermarket sources long after these dates, software licensing will not be available after October 31, 2019. Customer expecting to keep their Toshiba systems for the next few years should consider purchase of spare licenses in case needs arise for expansion.

An important note is that in all cases, products are available “while supplies last” as it is possible that new stock will be depleted prior to the dates noted. This seems most likely with telephone devices, so any anticipated adds might be ordered sooner than planned to avoid availability issues.

The end of technical support provides three (3) years of Mitel/Toshiba support for CIX, IPEDGE and APP Server installations.

In all cases, Comtel will be providing support to its customers to the extent possible. Our technical staff is expected to continue to deliver dispatch, remote and field service well beyond these dates so you are unaffected insofar as local service and support is concerned.

Comtel and Mitel have some upgrade alternatives for consideration for both premise and hosted solutions. We’d be happy to discuss the end of sale/support as it relates to your system(s). Please contact us at (716) 874-5500 or Toshibasystems@comtel.us.