Comparing Costs – Traditional PBX & Hosted VoIP

Artvoice PhotoUnified communications enables integration of many devices, as well as the way in which we communicate.  There are cell phones, smart phones, home phones (some still use!!). We text, we video chat, we IM, we use social media.  At work, we use our office desk phone to communicate internally, or with outside parties.

There is a lot of talk about terms such as Cloud PBX, or IP Telephony, Hosted VoIP – you have surely heard it.  Today, businesses are migrating to VoIP phone systems.  These systems reside in one’s office, or in the “cloud”.

Like any other business decision, the subject of cost becomes an important consideration.  With traditional PBX systems, you typically buy the server, phones, software, installation, training, and then pay for support costs after warranty coverage.  Other costs might include manufacturer software updates, system admin, electrical power for your phone “server”, and the ongoing monthly cost of voice phone lines, local, long distance, and so forth.  These costs can add up – and actually cost more than a Hosted PBX depending on many factors. The chart below demonstrates a comparison of costs between a premise based phone system, and a cloud VoIP system. This is purely a “model”, and actual costs can vary greatly.  We based the estimates shown on a business with 20 users, and 8 voice lines.

On the premise side, there are a number of expenses that do not show on the Hosted PBX side.  These include electrical power (no server = no power cost!) training, maintenance, and manufacturer software updates. You will see the carrier services cost much lower with a cloud based phone system since we eliminate voice lines with hosted IP phone solutions. And, while there is now a monthly subscription expense with our hosted PBX, we do not have the large upfront cost found in the premise system.  All in all, this example shows overall costs lower with a cloud PBX – both in the first year, and over a 36 month period.  Implementing a Unified communications solution in Buffalo can benefit a business in many ways: seamless communications, great features and applications, and the potential for reduced cost.  Discover your own comparison with a simple, complimentary review. Contact a Comtel Account Executive for more information, or for a no obligation analysis of your communications requirements.

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Evaluating New Telephone Systems – Keys to Successful Deployment

The telecommunications landscape has seen many changes.  Like a winding road, there are twists and turns as clients look toward alternatives for deploying solid technology.  Many business organizations today have similar objectives:

  • Minimize expense
  • Grow revenue
  • Implement reliable solutions

The line can be blurred often times between acceptable products and new-age applications insofar as finding what works best for a specific business.  In our experience, with the advent of so many technology options there is confusion in the marketplace.  This paper will aim to provide greater clarity with respect to selecting new VoIP system technology, and why you might consider systems such as Toshiba premise based Phone Systems (IPEDGE or CIX) or our own hosted VoIP from Comtel.

Click below for more info:


Evaluating New Telephone Systems – Keys to Successful Deployment (PDF)

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