The following instructions are for an Aastra 6731i or Aastra 6757 phone with Comtel VoIP.
- Making a Call using Comtel VoIP
- Voice Announce to a Phone
- Call HOLD and Call PARK
- Transfer a Call
- Last Number Redial
- Conference Call with Comtel VoIP
- Using Voice Mail with Comtel VoIP
Making a Call using Comtel VoIP
To call another user on the system:
- Lift handset or use the speakerphone mode
- Dial the 3-digit extension number. To end call, hang up or press goodbye
To make an outside call:
- Lift handset or use the speakerphone mode
- Dial 9 plus the telephone number. To end call, hang up or press goodbye.
- Lift handset and press the Intercom (ICM) button
- Dial the 3-digit extension
- The phone will beep and you can talk over the phones speaker
Receiving a call:
- To answer a call ringing on your phone, lift handset or press SPKR key
Call Pickup:
- To answer a call which is ringing on another station, lift your handset and press the dial directed pickup Code ** and the extension to the inbound caller
- To answer a ringing call at any station, lift your handset and dial *8#
Call HOLD and Call PARK
To place a call into PARK:
- While on call, press the PARK button
- Note which zone lights and hang up
- To answer, go to any phone and press the lit “Park Zone Button,” i.e.: 71, 72, etc.
To place a call on HOLD:
- Press the HOLD key
- To retrieve a call placed on hold, lift handset and press flashing line key
Transfer a Call
To transfer a call to an internal number:
- While on call – press TRANSFER key
- Dial extension number
- When extension answers, you may announce the call or simply hang up to complete the transfer
- To reconnect to the original party without complete the transfer, press the CANCEL key on the screen
Transfer to Voicemail:
- While on a call, press TRANSFER key
- Dial * and the extension number and hangup
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Last Number Redial
- Press REDIAL key
- Select number using Up/Down keys and press REDIAL again
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Conference Call using Comtel VoIP
To make a three party conference call:
- Call first party
- Press CONF key and dial next party
- Press CONF key to connect all parties
To reconnect to the original party if third party is busy or does not answer:
- Press the Flashing line key
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Using Voice Mail with Comtel VoIP
To access your mailbox:
- Press the VOICE MAIL key
- Enter the password
Voicemail Main Menu
The main menu will be the first menu that you are presented with once you have logged in.
- “1” – Listen to messages in the currently selected folder
- “2” – Change folders
- “3” – Advanced options
- “0” – Mailbox options
- “*” – Repeat the menu options
- “#” – Exit from the voice mail system
Advanced Options in the Main Menu:
- “5” – Leave a message for another user on the system
- “*” – Return to the main menu
Mailbox Options in the Main Menu:
- “1” – Record your unavailable message
- “2” – Record your busy message
- “3” – Record your name
- “4” – Record your temporary greeting
- “5” – Change your password
During Message Playback:
- “*” – Rewind the message by 3 seconds
- “#” – Fast-forward the message by 3 seconds
- “0” – Pause the message playback. Press any other button to resume playback
Advanced Options after listening to a Message:
- “1” – Record a message and send it directly to the mailbox of the person that sent you the current message
- “2” – Call the person that left the message back
- “3” – Play the message
- “5” Leave a message for another user on the system
- “*” – Return to the main menu
Call us today at (716) 874-5500 to learn more about Comtel VoIP.
