Mitel-Aastra User Guides

The following instructions are for an Aastra 6731i or Aastra 6757 phone with Comtel VoIP.

Making a Call using Comtel VoIP
To call another user on the system:

Lift handset or use the speakerphone mode
Dial the 3-digit extension number. To end call, hang up or press goodbye

To make an outside call:

Lift handset or use the speakerphone mode
Dial 9 plus the telephone number. To end call, hang up or press goodbye.

Voice Announce to a Phone

Lift handset and press the Intercom (ICM) button
Dial the 3-digit extension
The phone will beep and you can talk over the phones speaker

Receiving a call:

To answer a call ringing on your phone, lift handset or press SPKR key

Call Pickup:

To answer a call which is ringing on another station, lift your handset and press the dial directed pickup Code ** and the extension to the inbound caller
To answer a ringing call at any station, lift your handset and dial *8#

Call HOLD and Call PARK
To place a call into PARK:

While on call, press the PARK button
Note which zone lights and hang up
To answer, go to any phone and press the lit “Park Zone Button,” i.e.: 71, 72, etc.

To place a call on HOLD:

Press the HOLD key
To retrieve a call placed on hold, lift handset and press flashing line key

Transfer a Call
To transfer a call to an internal number:

While on call – press TRANSFER key
Dial extension number
When extension answers, you may announce the call or simply hang up to complete the transfer
To reconnect to the original party without complete the transfer, press the CANCEL key on the screen

Transfer to Voicemail:

While on a call, press TRANSFER key
Dial * and the extension number and hangup

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Last Number Redial

Press REDIAL key
Select number using Up/Down keys and press REDIAL again

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Conference Call using Comtel VoIP
To make a three party conference call:

Call first party
Press CONF key and dial next party
Press CONF key to connect all parties

To reconnect to the original party if third party is busy or does not answer:

Press the Flashing line key

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Using Voice Mail with Comtel VoIP
To access your mailbox:

Press the VOICE MAIL key
Enter the password

Voicemail Main Menu
The main menu will be the first menu that you are presented with once you have logged in.

“1” – Listen to messages in the currently selected folder
“2” – Change folders
“3” – Advanced options
“0” – Mailbox options
“*” – Repeat the menu options
“#” – Exit from the voice mail system

Advanced Options in the Main Menu:

“5” – Leave a message for another user on the system
“*” – Return to the main menu

Mailbox Options in the Main Menu:

“1” – Record your unavailable message
“2” – Record your busy message
“3” – Record your name
“4” – Record your temporary greeting
“5” – Change your password

During Message Playback:

“*” – Rewind the message by 3 seconds
“#” – Fast-forward the message by 3 seconds
“0” – Pause the message playback. Press any other button to resume playback

Advanced Options after listening to a Message:

“1” – Record a message and send it directly to the mailbox of the person that sent you the current message
“2” – Call the person that left the message back
“3” – Play the message
“5” Leave a message for another user on the system
“*” – Return to the main menu

Call us today at (716) 874-5500 to learn more about Comtel VoIP.