Hosted VoIP Terms & Conditions, Early Termination Fees


Comtel will provide hosted VoIP service based on equipment and licensing noted on signed Quote(s), and agrees to provide ongoing service in accord with best practices.

Your agreement includes complimentary software moves/changes during the 36-month agreement. Customer is responsible for notification to Comtel of any address changes for physical phone placement and placing carrier disconnects for voice or data services replaced with this order. Customer will be billed for taxes, USF and surcharges such as E911 separate from the per seat/user charges.

Contract term is 36 months from signature date. Early termination fees include all unpaid amounts for hardware and services provided through the date of termination, 100% of future contract total for termination occurring between months 1-12, 50% of contract total for termination covering months 13-36, plus all previously waived charges for installations and any promotional discounted contract services. Services are billed one month in advance and due on the 20th of each month.

Any equipment provided by Comtel as part of the ALLINONE plan is owned by Comtel, and the customer bears responsibility to safe return of all such equipment in good working order.